Case Study: Driving Digital Transformation for Langford Support Service
Langford Support Services (LSS) provides essential care and support to participants all across Tasmania. Their services span NDIS support, housing, youth, and family services, delivered through a complex mix of government funding, rostering systems, and compliance obligations.
To better support participants and internal teams, LSS partnered with Tonic Technologies to modernise their systems across finance, HR, and operations.
Solutions Delivered
MYOB Acumatica ERP Implementation
System Integrations via Tonic Technologies middleware, ReadySync
Procurement Support & Vendor Evaluation
Requirements Documentation
Our Approach
Phase 1: Process Discovery & ERP Design
We began with a collaborative deep-dive into Langford’s operations, mapping workflows, identifying manual pain points, and uncovering opportunities for automation and visibility. This resulted in a tailored ERP Solution Design Document: a blueprint for their digital future.
“Langford Support Services is a NFP so value for money is essential. Tonic Technologies understand this and have delivered from Day 1. They really do care!”
– Langford Support Services Team
Phase 2: MYOB Acumatica Implementation
Langford selected MYOB Acumatica as their core financial platform. Tonic led the implementation end-to-end, delivering:
Real-time financial dashboards
Multi-entity and cost centre management
Seamless data flow from Visual Care via ReadySync
Our middleware, ReadySync, automated syncing between Visual Care (rostering and care management) and Acumatica for accurate billing and participant tracking. The project was delivered on time and under budget.
“With Acumatica in place, we finally have accurate visibility into each service line’s financials and no more manual reconciliation headaches.”
– Luke, CFO, Langford Support Services
Phase 3: HR & Payroll Modernisation
LSS then engaged Tonic to document their current and future HR/Payroll requirements. Working with Finance and People & Culture, we delivered a detailed Requirements Document covering:
Recruitment & onboarding
Award/EBA interpretation
Performance & compliance tracking
Integration with rostering and finance systems
Tonic also led the procurement process, facilitating RFT, vendor evaluation, demos, and internal decision-making. We supported vendor selection and developed an integration architecture to ensure seamless connectivity across systems.
“Tonic was there at every step, not just as consultants but as an extension of our own team.”
– Penny, Head of People & Culture
Why Langford Chose Tonic
Deep ERP and integration expertise
ReadySync middleware for seamless system sync
On-time, on-budget delivery
Strong procurement and vendor evaluation support
Genuine, people-first approach
Tonic Technologies helped Langford reduce manual processes, improve compliance, and gain real-time visibility into both financial and workforce performance, while acting as a true partner every step of the way!